Cancellation of order is permitted without charge at any time before shipment. Please email email@example.com to enquire about your shipping status, or more directly call us on 0731720224.
At all times Milu will make every effort to ensure full product ranges are in stock. In most cases if the webstore displays a product as available, it is in stock, although this information is subject to constant change with purchases occurring. Should an item be temporarily out of stock, we will contact you and update the expected delivery date. If we are unable to provide the particular product requested, we will provide a store credit or refund as required.
Delivery: Information, Costs and Shipping status
Upon purchase, you will be provided with an estimated arrival period for your delivery. This shipping period corresponds to the regular shipping time for your area. The indicated shipping time commences from the time of despatch, which will usually be within 48 business hours of online purchase.
We use the Australia Post postage system, with regular or express options. Please indicate your preference whilst ordering online. We are not liable for delays once the product is in Australia Post's possession.
Regular Australia Post: 5-7 business days. Please allow for upto 10 business days before contacting Milu with this shipping option.
Express Australia Post: 1-3 business days. Please allow for upto 7 business days before contacting Milu with this shipping option.
The cost of shipping incurred to the customers is dependent on the regional post code.
If courier tracking is unavailable. Please contact Milu on firstname.lastname@example.org to enquire about your shipping status, or more directly call us on 0731720224.
Conditions of delivery
Milu suggest you select a shipping destination that is suitable, and we recommend someone available to receive the delivery if possible. If unavailable to personally accept the delivery, Australia Post have 'authority to leave' if safe to do so. If the delivery location is not deemed safe to leave unattended, a postal card will be left, instructing you to arrange a redelivery or pickup from your closest Post Office.
A receipt of purchase will be enclosed in all product deliveries. If you did not receive a receipt with your delivery please contact us to email you another, or use your order number you received with your online order confirmation for enquiries regarding your order.