Terms and Conditions
General
If you use or access the Milu website (www.milu.com.au), you agree to be bound by the terms and conditions – so please make sure you read them!
If, at any time, you have any questions or concerns about our website, the terms or conditions or the use of our online store, you can contact us at Head Office and we will be more than happy to help. Whether it’s by phone (+61 3 9349 4440), email (info@milu.com.au) or post (PO Box 1262 Carlton, Victoria 3053), we are here for you if you need anything.
Buying Online
We hope you enjoy our site and find it easy enough to buy the shoes you’re after. We’re very proud of our products and are proud to say that they are in demand. This does mean though that your order will always be subject to the availability of stock.
If for some reason, the shoes you have ordered have already been sold, we will let you know as soon as possible and try to get our hands on another pair from one of our stores. If they have already been sold there as well, we will contact you right away and refund your credit card.
Moral of the story: if you like our shoes, be quick. We don’t mass-produce, so they go fast!
Payment & Security
We accept all major credit cards (including Visa, MasterCard and American Express) and when you use our site, your details are kept secure by the latest 128-bit SSL encryption technology.
All the prices you see are in Australian Dollars (including GST) and are subject to change without so notice, so please check your orders carefully.
Shipping & Delivery
Want to buy a pair of shoes? We will have them shipped to your door for $15 flat within Australia.
Want to buy two pairs of shoes or more? Just add $5 per pair. Easy.
Want to buy some shoes but don’t live in Australia? Give us a call, +61 3 9349 4440, or send us an email, info@milu.com.au, and we can work out specific shipping costs for you. Just keep in mind that depending on the size and cost of your order and the customs laws within your country, you may be subject to extra taxes at your end.
Our average delivery times within Australia are up to 7 business days to the major cities and up to 10 business days for regional areas. The delivery times may be shorter than this though and we’ve found that delivering to a business address is the best way to ensure the fastest delivery.
We know you want your shoes as soon as possible, so please make sure you check and double-check all the delivery details. We don’t accept any liability for products that are delayed, lost or damaged in transit.
Returns
Did you buy the wrong size? That’s ok – if you send us back a copy of your proof of purchase along with the shoes in their original and merchantable condition, we’ll send you out the first replacement size at no extra cost. Just make sure you call us with the first seven (7) days and let us know. We will then give you a Return Authority Code (“RAC”), which you will need to write on the proof of purchase before you send the shoes back. You can call us directly on +61 3 9349 4440 any time between 9.00am and 5.00pm, Monday to Friday. Please note that the shoes will need to be received back at our office within seven (7) days of you receiving the RAC.
Changed your mind? That’s ok too – we are happy to refund the purchase price (not the shipping cost though). Again, just call us first for that RAC within seven (7) days, then write it on your proof of purchase and send it back to us along with the shoes in their original and merchantable condition and packaging. As above, the shoes will need to be back at our office within seven (7) days of you receiving the RAC.
As is the norm, any refund will have to be processed on the same credit card that was used to purchase the shoes initially.
We don’t want to harp, but please please please take extra care if sending shoes back to us as we can only refund or exchange if the shoes are returned in their original and merchantable condition and packaging, and within 7 days of calling for the RA number. We don’t accept any responsibility for products that are delayed, lost or damaged in transit. If it makes it any easier, you can always return shoes directly to one of our stores. Just be sure to bring your original proof of purchase!
Please note that we don’t refund sale items but will happily provide you with a credit note if you can’t find anything equally as tantalizing at the time. If you need to exchange a sale item because of sizing, there will be a $10 re-delivery cost attached (unless of course, you can make your way in to one of our amazing stores!).
Faults
In the unlikely event that something is a fault with your shoes, please call or email us right away.
Once the shoes are returned to us along with a copy of your proof of purchase, they will be assessed by one of our staff and if they are faulty, we will arrange for them to be repaired or replaced. If that can’t be done, we will arrange a refund for you. If you are sending the shoes back to us and they are deemed faulty, we will happily also refund the postage costs once you provide an original postal receipt. If it’s any easier, feel free to visit one of our stores
Any queries?
No problem - Please feel free to contact one of our freindly staff members in our Head Office;
Milu Pty Ltd
ABN: 97 780 915 062
Level 3, Suite 65,
255 Drummond St
Carlton VIC 3053
P: +61 3 9349 4440
F: +61 3 9349 4476
E: info@milu.com.au